Lead Technical Writer, Product

Twilio is hiring a Lead Technical Writer, Product to join our fully remote team in the United States. As a Lead Technical Writer, Product, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Write and edit content for a range of audiences • Optimize content for search and clarity • Collaborate with subject-matter experts • Maintain a consistent voice and style • Manage an editorial calendar What we offer: • Generous paid time off and company holidays • Paid parental leave • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent writing and editing skills • A portfolio of published work • Ability to meet deadlines • SEO awareness is a plus Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing