Lead Technical Writer, Brand

Twilio is hiring a Lead Technical Writer, Brand to join our fully remote team in the United States. As a Lead Technical Writer, Brand, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Optimize content for search and clarity • Maintain a consistent voice and style • Collaborate with subject-matter experts • Manage an editorial calendar • Write and edit content for a range of audiences What we offer: • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • SEO awareness is a plus • A portfolio of published work • Ability to meet deadlines • Excellent writing and editing skills Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning