Lead Technical Writer, Brand

ServiceNow is hiring a Lead Technical Writer, Brand to join our fully remote team in the United States. As a Lead Technical Writer, Brand, you'll tell clear, compelling stories that inform and engage. This is a freelance, work-from-home role open to candidates across the US (Remote — US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Write and edit content for a range of audiences • Manage an editorial calendar • Maintain a consistent voice and style • Collaborate with subject-matter experts • Optimize content for search and clarity What we offer: • Generous paid time off and company holidays • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • A portfolio of published work • Attention to detail • SEO awareness is a plus • Ability to meet deadlines Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning