Lead Social Media Manager, Lifecycle

Intercom is hiring a Lead Social Media Manager, Lifecycle to join our fully remote team in the United States. As a Lead Social Media Manager, Lifecycle, you'll grow awareness, demand, and pipeline across channels. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll grow awareness, demand, and pipeline across channels, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage SEO, paid, email, or social channels • Analyze performance and iterate • Create and optimize content and landing pages • Plan and execute multi-channel campaigns • Collaborate with sales and product teams What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Competitive salary and meaningful equity • Generous paid time off and company holidays • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Familiarity with analytics tools • Project management skills • Strong writing and creativity • A data-driven mindset Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing