Lead Social Media Manager, Growth

Intercom is hiring a Lead Social Media Manager, Growth to join our fully remote team in the United States. As a Lead Social Media Manager, Growth, you'll grow awareness, demand, and pipeline across channels. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll grow awareness, demand, and pipeline across channels, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage SEO, paid, email, or social channels • Analyze performance and iterate • Collaborate with sales and product teams • Create and optimize content and landing pages • Plan and execute multi-channel campaigns What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Familiarity with analytics tools • A data-driven mindset • Hands-on marketing experience • Strong writing and creativity Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team