Lead Scrum Master, Platform

Zendesk is hiring a Lead Scrum Master, Platform to join our fully remote team in the United States. As a Lead Scrum Master, Platform, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Drive continuous improvement • Plan, schedule, and track project delivery • Manage risks, scope, and stakeholders • Coordinate cross-functional teams • Run agile ceremonies and reporting What we offer: • Paid parental leave • Home office and wellness stipends • Annual learning and professional development budget • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Agile/Scrum familiarity • Stakeholder management skills • PMP or equivalent is a plus • Project or program management experience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Comfort communicating clearly and proactively in writing