Lead Scrum Master, Delivery

ServiceNow is hiring a Lead Scrum Master, Delivery to join our fully remote team in the United States. As a Lead Scrum Master, Delivery, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage risks, scope, and stakeholders • Coordinate cross-functional teams • Drive continuous improvement • Run agile ceremonies and reporting • Plan, schedule, and track project delivery What we offer: • Generous paid time off and company holidays • Annual learning and professional development budget • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent organization and communication • Agile/Scrum familiarity • Stakeholder management skills • Project or program management experience Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning