Lead Scrum Master, Delivery

Intercom is hiring a Lead Scrum Master, Delivery to join our fully remote team in the United States. As a Lead Scrum Master, Delivery, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate cross-functional teams • Plan, schedule, and track project delivery • Manage risks, scope, and stakeholders • Run agile ceremonies and reporting • Drive continuous improvement What we offer: • Paid parental leave • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Project or program management experience • Agile/Scrum familiarity • Stakeholder management skills • Excellent organization and communication Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)