Lead Product Manager, Enterprise

Zendesk is hiring a Lead Product Manager, Enterprise to join our fully remote team in the United States. As a Lead Product Manager, Enterprise, you'll define the vision and drive the roadmap for products customers love. This is a contract, work-from-home role open to candidates across the US (Remote — US). About the role You'll define the vision and drive the roadmap for products customers love, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own the product roadmap and prioritization • Communicate strategy across the company • Define and track success metrics • Partner with engineering and design on delivery • Translate customer needs into clear requirements What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Competitive salary and meaningful equity • Flexible working hours across US time zones • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to lead without authority • Customer-focused mindset • Experience shipping software products • Comfort making data-informed decisions Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently