Lead Product Designer, Product

Zendesk is hiring a Lead Product Designer, Product to join our fully remote team in the United States. As a Lead Product Designer, Product, you'll craft intuitive, beautiful experiences end to end. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Iterate based on feedback and data • Contribute to and maintain the design system • Design flows, wireframes, and high-fidelity mockups • Collaborate closely with product and engineering • Conduct and apply user research What we offer: • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • Paid parental leave • Flexible working hours across US time zones • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong visual and interaction design skills • Strong portfolio of shipped work • Understanding of accessibility and usability • Proficiency in Figma Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team