Lead Platform Engineer, Tooling

ServiceNow is hiring a Lead Platform Engineer, Tooling to join our fully remote team in the United States. As a Lead Platform Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Improve observability, alerting, and reliability What we offer: • Paid parental leave • Generous paid time off and company holidays • 401(k) retirement plan with company match • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing