Lead Platform Engineer, Data

Zendesk is hiring a Lead Platform Engineer, Data to join our fully remote team in the United States. As a Lead Platform Engineer, Data, you'll design, build, and ship reliable software that scales to millions of users. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll design, build, and ship reliable software that scales to millions of users, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Review pull requests and mentor teammates • Improve performance, reliability, and developer experience • Collaborate with product and design on new initiatives • Write clean, well-tested, and documented code • Develop, test, and maintain features across the stack What we offer: • Generous paid time off and company holidays • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Solid understanding of data structures, APIs, and databases • Strong communication in a remote, async environment • US work authorization • Proficiency in one or more modern languages (TypeScript, Go, Python, or Java) Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment