Lead Platform Engineer, Cloud

ServiceNow is hiring a Lead Platform Engineer, Cloud to join our fully remote team in the United States. As a Lead Platform Engineer, Cloud, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Automate deployments and reduce operational toil • Improve observability, alerting, and reliability • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience with AWS, GCP, or Azure • On-call and incident response experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A growth mindset and eagerness to keep learning