Lead Operations Manager, Strategy

Twilio is hiring a Lead Operations Manager, Strategy to join our fully remote team in the United States. As a Lead Operations Manager, Strategy, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze operational metrics • Support strategic initiatives • Identify and remove bottlenecks • Coordinate across teams and vendors • Improve and document processes What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • 401(k) retirement plan with company match • Paid parental leave • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong problem-solving skills • Clear communication • Comfort with data and spreadsheets • Excellent organization Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)