Lead Operations Manager, Strategy

ServiceNow is hiring a Lead Operations Manager, Strategy to join our fully remote team in the United States. As a Lead Operations Manager, Strategy, you'll make the business run smoothly and efficiently. This is a contract, work-from-home role open to candidates across the US (Remote — US). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support strategic initiatives • Coordinate across teams and vendors • Analyze operational metrics • Identify and remove bottlenecks • Improve and document processes What we offer: • Generous paid time off and company holidays • Paid parental leave • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with data and spreadsheets • Excellent organization • Operations or analyst experience • Clear communication Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A growth mindset and eagerness to keep learning