Lead Operations Analyst, Business

ServiceNow is hiring a Lead Operations Analyst, Business to join our fully remote team in the United States. As a Lead Operations Analyst, Business, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate across teams and vendors • Support strategic initiatives • Improve and document processes • Identify and remove bottlenecks • Analyze operational metrics What we offer: • Home office and wellness stipends • Competitive salary and meaningful equity • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong problem-solving skills • Excellent organization • Operations or analyst experience • Clear communication Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing