Lead Operations Analyst, Business

Mailchimp is hiring a Lead Operations Analyst, Business to join our fully remote team in the United States. As a Lead Operations Analyst, Business, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze operational metrics • Identify and remove bottlenecks • Improve and document processes • Coordinate across teams and vendors • Support strategic initiatives What we offer: • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Paid parental leave • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with data and spreadsheets • Operations or analyst experience • Strong problem-solving skills • Clear communication Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)