Lead Onboarding Specialist, Renewals

PayPal is hiring a Lead Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Lead Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Generous paid time off and company holidays • Paid parental leave • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. PayPal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Experience in customer-facing roles • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)