Lead Onboarding Specialist, Renewals

Netflix is hiring a Lead Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Lead Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • Competitive salary and meaningful equity • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Netflix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing