Lead Onboarding Specialist, Renewals

Dropbox is hiring a Lead Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Lead Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Generous paid time off and company holidays • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Dropbox is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience in a fast-paced, high-growth environment