Lead Onboarding Specialist, Onboarding

Automattic is hiring a Lead Onboarding Specialist, Onboarding to join our fully remote team in the United States. As a Lead Onboarding Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Automattic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)