Lead Onboarding Specialist

HubSpot is hiring a Lead Onboarding Specialist to join our fully remote team in the United States. As a Lead Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • Paid parental leave • 401(k) retirement plan with company match • Annual learning and professional development budget • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HubSpot is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently