Lead Onboarding Specialist, Enterprise

Uber is hiring a Lead Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Lead Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement What we offer: • 401(k) retirement plan with company match • Home office and wellness stipends • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Uber is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing