Lead Onboarding Specialist

Coinbase is hiring a Lead Onboarding Specialist to join our fully remote team in the United States. As a Lead Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Coinbase is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team