Lead Machine Learning Engineer, Forecasting

ServiceNow is hiring a Lead Machine Learning Engineer, Forecasting to join our fully remote team in the United States. As a Lead Machine Learning Engineer, Forecasting, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and validate models and dashboards • Maintain data pipelines and data quality • Analyze large datasets to surface actionable insights • Partner with stakeholders to define metrics • Communicate findings to technical and non-technical audiences What we offer: • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Clear communication skills • Understanding of statistics and experimentation • Familiarity with cloud data warehouses • Strong SQL and Python (or R) Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing