Lead HR Generalist, People Operations

ServiceNow is hiring a Lead HR Generalist, People Operations to join our fully remote team in the United States. As a Lead HR Generalist, People Operations, you'll support our people and build a great remote culture. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage HR processes and the employee lifecycle • Support hiring and onboarding • Maintain accurate HR records • Administer benefits and policies • Advise managers on people matters What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Home office and wellness stipends • Flexible working hours across US time zones • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Discretion and confidentiality • HR experience • Organized and detail-oriented • Strong interpersonal skills Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team