Lead Editor

Zendesk is hiring a Lead Editor to join our fully remote team in the United States. As a Lead Editor, you'll tell clear, compelling stories that inform and engage. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage an editorial calendar • Maintain a consistent voice and style • Optimize content for search and clarity • Write and edit content for a range of audiences • Collaborate with subject-matter experts What we offer: • Flexible working hours across US time zones • Competitive salary and meaningful equity • Home office and wellness stipends • Paid parental leave • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to meet deadlines • Excellent writing and editing skills • A portfolio of published work • Attention to detail Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning