Lead Editor, Technical

Zendesk is hiring a Lead Editor, Technical to join our fully remote team in the United States. As a Lead Editor, Technical, you'll tell clear, compelling stories that inform and engage. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Optimize content for search and clarity • Maintain a consistent voice and style • Write and edit content for a range of audiences • Manage an editorial calendar • Collaborate with subject-matter experts What we offer: • Annual learning and professional development budget • Competitive salary and meaningful equity • Generous paid time off and company holidays • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • A portfolio of published work • SEO awareness is a plus • Attention to detail • Ability to meet deadlines Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning