Lead Editor, Marketing

Zendesk is hiring a Lead Editor, Marketing to join our fully remote team in the United States. As a Lead Editor, Marketing, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain a consistent voice and style • Optimize content for search and clarity • Manage an editorial calendar • Write and edit content for a range of audiences • Collaborate with subject-matter experts What we offer: • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Generous paid time off and company holidays • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Attention to detail • Excellent writing and editing skills • SEO awareness is a plus • A portfolio of published work Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)