Lead DevOps Engineer, Platform

Zendesk is hiring a Lead DevOps Engineer, Platform to join our fully remote team in the United States. As a Lead DevOps Engineer, Platform, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Partner with engineering on scalability and security What we offer: • Generous paid time off and company holidays • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • On-call and incident response experience • Hands-on with Kubernetes, Terraform, or similar Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing