Lead DevOps Engineer, Observability

Twilio is hiring a Lead DevOps Engineer, Observability to join our fully remote team in the United States. As a Lead DevOps Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • On-call and incident response experience • Hands-on with Kubernetes, Terraform, or similar • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently