Lead Data Scientist

Zendesk is hiring a Lead Data Scientist to join our fully remote team in the United States. As a Lead Data Scientist, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and validate models and dashboards • Communicate findings to technical and non-technical audiences • Maintain data pipelines and data quality • Analyze large datasets to surface actionable insights • Partner with stakeholders to define metrics What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • Paid parental leave • 401(k) retirement plan with company match • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Familiarity with cloud data warehouses • Understanding of statistics and experimentation • Strong SQL and Python (or R) • Experience with data visualization tools Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing