Lead Data Engineer, Forecasting

Intercom is hiring a Lead Data Engineer, Forecasting to join our fully remote team in the United States. As a Lead Data Engineer, Forecasting, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and validate models and dashboards • Partner with stakeholders to define metrics • Analyze large datasets to surface actionable insights • Maintain data pipelines and data quality • Communicate findings to technical and non-technical audiences What we offer: • Paid parental leave • Home office and wellness stipends • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Familiarity with cloud data warehouses • Understanding of statistics and experimentation • Experience with data visualization tools • Strong SQL and Python (or R) Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)