Lead Data Engineer, Experimentation

Zendesk is hiring a Lead Data Engineer, Experimentation to join our fully remote team in the United States. As a Lead Data Engineer, Experimentation, you'll turn data into insights and intelligent products. This is a contract, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and validate models and dashboards • Maintain data pipelines and data quality • Partner with stakeholders to define metrics • Communicate findings to technical and non-technical audiences • Analyze large datasets to surface actionable insights What we offer: • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong SQL and Python (or R) • Clear communication skills • Familiarity with cloud data warehouses • Experience with data visualization tools Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently