Lead Customer Success Specialist

Snowflake is hiring a Lead Customer Success Specialist to join our fully remote team in the United States. As a Lead Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Snowflake is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team