Lead Customer Success Specialist, SMB

Amazon is hiring a Lead Customer Success Specialist, SMB to join our fully remote team in the United States. As a Lead Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • Paid parental leave • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment