Lead Customer Success Specialist, Renewals

Okta is hiring a Lead Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Lead Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Competitive salary and meaningful equity • Paid parental leave • Flexible working hours across US time zones • Generous paid time off and company holidays • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Okta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning