Lead Customer Success Specialist, Renewals

Datadog is hiring a Lead Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Lead Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Datadog is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Strong relationship-building skills • Data-driven and organized • Excellent communication Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning