Lead Customer Success Specialist, Onboarding

Intuit is hiring a Lead Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Lead Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • Generous paid time off and company holidays • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intuit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing