Lead Customer Success Specialist

Grammarly is hiring a Lead Customer Success Specialist to join our fully remote team in the United States. As a Lead Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • Annual learning and professional development budget • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Grammarly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Data-driven and organized • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment