Lead Customer Success Specialist, Enterprise

Asana is hiring a Lead Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Lead Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Flexible working hours across US time zones • Annual learning and professional development budget • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Asana is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles • Data-driven and organized Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning