Lead Customer Success Manager, Renewals

HashiCorp is hiring a Lead Customer Success Manager, Renewals to join our fully remote team in the United States. As a Lead Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HashiCorp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Data-driven and organized • Excellent communication • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)