Lead Customer Success Manager, Renewals

Figma is hiring a Lead Customer Success Manager, Renewals to join our fully remote team in the United States. As a Lead Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Home office and wellness stipends • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Figma is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A growth mindset and eagerness to keep learning