Lead Customer Success Manager, Onboarding

Amazon is hiring a Lead Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Lead Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Competitive salary and meaningful equity • Annual learning and professional development budget • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Excellent communication • Experience in customer-facing roles • Strong relationship-building skills Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently