Lead Customer Success Manager, Enterprise

Reddit is hiring a Lead Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Lead Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts What we offer: • 401(k) retirement plan with company match • Paid parental leave • Competitive salary and meaningful equity • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Reddit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment