Lead Customer Success Manager

Capital One is hiring a Lead Customer Success Manager to join our fully remote team in the United States. As a Lead Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Annual learning and professional development budget • Generous paid time off and company holidays • Competitive salary and meaningful equity • Paid parental leave • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Capital One is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)