Lead Copywriter, Marketing

Intercom is hiring a Lead Copywriter, Marketing to join our fully remote team in the United States. As a Lead Copywriter, Marketing, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with subject-matter experts • Manage an editorial calendar • Optimize content for search and clarity • Write and edit content for a range of audiences • Maintain a consistent voice and style What we offer: • 401(k) retirement plan with company match • Paid parental leave • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent writing and editing skills • A portfolio of published work • SEO awareness is a plus • Attention to detail Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently