Lead Content Writer, Product

Zendesk is hiring a Lead Content Writer, Product to join our fully remote team in the United States. As a Lead Content Writer, Product, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Optimize content for search and clarity • Manage an editorial calendar • Maintain a consistent voice and style • Write and edit content for a range of audiences • Collaborate with subject-matter experts What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Home office and wellness stipends • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent writing and editing skills • SEO awareness is a plus • Ability to meet deadlines • A portfolio of published work Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience in a fast-paced, high-growth environment