Lead Cloud Engineer, Observability

Zendesk is hiring a Lead Cloud Engineer, Observability to join our fully remote team in the United States. As a Lead Cloud Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a part-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Automate deployments and reduce operational toil • Improve observability, alerting, and reliability • Monitor systems and respond to incidents What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Flexible working hours across US time zones • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)