Lead Cloud Engineer, Observability

Twilio is hiring a Lead Cloud Engineer, Observability to join our fully remote team in the United States. As a Lead Cloud Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Partner with engineering on scalability and security What we offer: • Flexible working hours across US time zones • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • On-call and incident response experience • Hands-on with Kubernetes, Terraform, or similar • Experience with AWS, GCP, or Azure • Strong troubleshooting skills Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment